1. Overview

This Privacy Policy explains how A Round Entertainment (“we,” “us,” “our”) collects, uses, and shares information through SYM, our real-time venue display service. It applies to venue guests who submit messages and venue Admins who manage a venue’s account.

2. Information We Collect

From guests: when you submit a message through a venue’s access page, we collect the name and message text you provide, and an optional photo you choose to upload.

From venue Admins: we collect your email address, account credentials, billing information (processed by Stripe — see below), and any logos, background videos, or other media you upload to customize your venue’s display.

Automatically: when you access a venue through an access code, we set a short-lived session cookie to keep you verified; we do not use it to track you across venues or over time.

3. How We Use Information

• To operate the core SYM service — displaying approved guest messages on venue screens.
• To manage venue Admin accounts, authentication, and billing.
• To moderate submitted content (including automated screening for inappropriate language).
• To communicate with venue Admins about their account or subscription.
• To maintain and improve the security and reliability of SYM.

4. How We Store and Share Information

SYM is built on Google Firebase (Firestore, Storage, and Authentication), which stores account data, messages, photos, and uploaded media on our behalf. Payment processing is handled entirely by Stripe — we never receive or store your full card number; Stripe’s own privacy policy governs the payment information it collects.

We do not sell personal information. We only share information with these service providers as needed to operate SYM, and as required by law.

5. Data Retention

Guest message history (including photos) is automatically deleted after 30 days. Venue account data, and content actively displayed on a venue’s screen, is retained for as long as the venue’s account remains active, or as needed to comply with legal obligations.

6. Security

We use industry-standard safeguards — including Firebase’s access controls and Stripe’s PCI-compliant payment processing — to protect the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

SYM is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. Venue Admins can update or remove uploaded media directly from their dashboard.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above.

10. Contact

Questions about this Privacy Policy? Reach us at Info@aroundentgroup.com.